General & Out Of Hours Emergency Maintenance:
We have introduced an online system called Fixflo for you to conveniently report repairs through us.
This should also be used when reporting maintenance of an urgent nature outside of normal business hours.
Fixflo includes the following features to help you to raise detailed reports online:
Report issues 24/7 through any internet connected device
Log your issue in your native language
Receive an instant email confirmation with proof of submission
Ability to login and view status updates + communicate with us
The submitted report is sent straight to your property manager, so there is no need to phone through or email, and we will maintain our commitment to resolve any issues at your property quickly and reliably.
To report new maintenance issues please go to https://blackkatz.fixflo.com
For any existing maintenance please do not make a new report and contact your property manager directly
Thank you for your co-operation